Return, Refund & Exchange Policy
At Diya Aurelle, we carefully pack every order before dispatch.
Returns, refunds, or exchanges are accepted only if the product is damaged during transit.
Customers must record a clear, continuous, uncut 360-degree parcel opening video, starting before opening the package and continuing until the product is fully removed and inspected. The video must be shared with us via WhatsApp within 24 hours of delivery.
Claims received after 24 hours will not be accepted. Requests for returns, refunds, or exchanges for any other reason, including change of mind, colour preference, or incorrect selection by the customer, will not be accepted. Once the claim is verified, Diya Aurelle will decide whether a replacement or refund is applicable.
Contact Us
For damaged-product claims and assistance, contact us via WhatsApp within 24 hours of delivery.
WhatsApp: +91 8056837319